The Price of Incivility

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CFA Digest
May 2013 | Vol. 43 | No. 2
Source: CFA Institute
Christine Porath Christine Pearson
Marla Howard, CFA (Reviewer)

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Summary

Some techniques can manage incidents of incivility both within an organization and in cross-cultural contexts. The authors address the forms and costs of incivility and then suggest and present methods to reduce the potential for such occurrences as well as the costs associated with such uncivil behavior.

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