Telephone Number Information Contact us

Please see these resources for time zone assistance and CFA Institute holidays (PDF) by region.

Telephone: +1 (434) 951-5499
Fax: +1 (434) 951-5262

Toll-Free Telephone Numbers
To speak with a customer service representative, call the toll-free number listed for your country (see below).

Americas Region

Canada
(800) 247-8132

Asia Pacific (APAC) Region

Australia
0011-800-8228-8820
Hong Kong
8228-8820
India
000-800-852-1157
Indonesia
001-803-852-6784
Japan
010-800-8228-8820
[For phones registered with International Calling Service (MYLINE): KDD/IDC/NTT/JT]
Japan
001-010-800-8228-8820 (KDD); 0061-010-800-8228-8820 (IDC); 0033-010-800-8228-8820 (NTT); 0041-010-800-8228-8820 (JT) [For mobile phones, public phones, and phones not registered International Calling Service (MYLINE)]
Mainland China, Macau
00-800-8228-8820

Note: Toll free hotline for mainland China is applicable to the fixed line with IDD facility with two network providers only.
For China Unicom (ex-CNC), it is only accessible to China Unicom's domestic fixed network in North China.
For China Telecom (CT), it is only accessible to China Telecom's domestic fixed network nationwide in South China.
New Zealand
00-800-8228-8820
Pakistan
0800-23227
Philippines
1-800-765-8002 (ETPI only)
Singapore and Thailand
001-800-8228-8820
South Korea
001-800-8228-8820 (KT);
002-800-8228-8820 (Dacom)
Sri Lanka
011-245-1220
Taiwan
00-800-8228-8820
Others
For countries in the Asia Pacific region not listed here, please contact us by calling (852) 8228-8820 (Note: this is not a toll-free number).

Europe, Mid-East, and Africa (EMEA) Region

Austria
+00 (800) 1247-8132
Belgium
+00 (800) 1247-8132
Finland
+0 (800) 1247-8132
France
+00 (800) 1247-8132
Germany
+00 (800) 1247-8132
Hungary
+00 (800) 1247-8132
Ireland
+00 (800) 1247-8132
Israel
+014 (800) 1247-8132
Italy
+00 (800) 1247-8132
Netherlands
+00 (800) 1247-8132
Norway
+00 (800) 1247-8132
Poland
+00 (800) 1247-8132
Portugal
+00 (800) 1247-8132
South Africa
+00 (800) 1247-8132
Spain
+00 (800) 1247-8132
Sweden
+00 (800) 1247-8132
Switzerland
+00 (800) 1247-8132
United Kingdom
+00 (800) 1247-8132