Telephone Number Information Contact us

24 hour support provided Sunday, 7:00 p.m. ET through Friday, 4:00 p.m. ET, except public holidays.

Please see these resources for time zone assistance and CFA Institute holidays (PDF) by region.

Telephone: +1 (434) 951-5499
Fax: +1 (434) 951-5262

Toll-Free Telephone Numbers

To speak with a customer service representative, call the toll-free number listed for your country (see below).

Americas Region

Canada
(800) 247-8132

Asia Pacific (APAC) Region

Australia
0011-800-8228-8820
Hong Kong
8228-8820
India
000-800-852-1157
Indonesia
001-803-852-6784
Japan
010-800-8228-8820
[For phones registered with International Calling Service (MYLINE): KDD/IDC/NTT/JT]
Japan
001-010-800-8228-8820 (KDD); 0061-010-800-8228-8820 (IDC); 0033-010-800-8228-8820 (NTT); 0041-010-800-8228-8820 (JT) [For mobile phones, public phones, and phones not registered International Calling Service (MYLINE)]
Mainland China, Macau
400-8428-043
(Accessible to mobile phone users in China – local access charges from service providers will be applied)
 
00-800-8228-8820
(Toll free number accessible only using 2 domestic fixed-line networks with IDD facility – China Unicom for North China/ China Telecom for South China)
New Zealand
00-800-8228-8820
Pakistan
0800-23227
Philippines
1-800-765-8002 (ETPI only)
Singapore and Thailand
001-800-8228-8820
South Korea
001-800-8228-8820 (KT);
002-800-8228-8820 (Dacom)
Sri Lanka
011-245-1220
Taiwan
00-800-8228-8820
Others
For countries in the Asia Pacific region not listed here, please contact us by calling (852) 8228-8820 (Note: this is not a toll-free number).

Europe, Mid-East, and Africa (EMEA) Region

Austria
+00 (800) 1247-8132
Belgium
+00 (800) 1247-8132
Finland
+00 (800) 1247-8132
France
+00 (800) 1247-8132
Germany
+00 (800) 1247-8132
Hungary
+00 (800) 1247-8132
Ireland
+00 (800) 1247-8132
Israel
+014 (800) 1247-8132
Italy
+00 (800) 1247-8132
Luxembourg
80 02-3933
Netherlands
+00 (800) 1247-8132
Norway
+00 (800) 1247-8132
Poland
+00 (800) 1247-8132
Portugal
+00 (800) 1247-8132
South Africa
+00 (800) 1247-8132
Spain
+00 (800) 1247-8132
Sweden
+00 (800) 1247-8132
Switzerland
+00 (800) 1247-8132
United Kingdom
+00 (800) 1247-8132