24 hour support provided Sunday, 7:00 p.m. ET through Friday, 4:00 p.m. ET, except public holidays.
Please see these resources for time zone assistance and CFA Institute holidays (PDF) by region.
Telephone: +1 (434) 951-5499
Fax: +1 (434) 951-5262
Toll-Free Telephone Numbers
To speak with a customer service representative, call the toll-free number listed for your country (see below).
[For phones registered with International Calling Service (MYLINE): KDD/IDC/NTT/JT]
001-010-800-8228-8820 (KDD); 0061-010-800-8228-8820 (IDC); 0033-010-800-8228-8820 (NTT); 0041-010-800-8228-8820 (JT) [For mobile phones, public phones, and phones not registered International Calling Service (MYLINE)]
Mainland China, Macau
Note: Toll free hotline for mainland China is applicable to the fixed line with IDD facility with two network providers only.
For China Unicom (ex-CNC), it is only accessible to China Unicom's domestic fixed network in North China.
For China Telecom (CT), it is only accessible to China Telecom's domestic fixed network nationwide in South China.
For countries in the Asia Pacific region not listed here, please contact us by calling (852) 8228-8820 (Note: this is not a toll-free number).