Telephone Number Information Contact us

Our customer service team in Charlottesville, Va. offers 24-hour telephone support Sunday 5:00 p.m. – Friday 5:00 p.m., Eastern Time (See what time it is in Charlottesville (ET) right now). We look forward to serving you.

We occasionally close during normal hours for holidays. Please refer to the CFA Institute holidays (PDF). We look forward to serving you as soon as we reopen, typically at 5:00 a.m. (ET) the following business day.

Telephone: +1 (434) 951-5499

Fax: +1 (434) 951-5262

Toll-Free Telephone Numbers

To speak with a customer service representative, call the toll-free number listed for your country or region (see below).


Americas Region

Canada
(800) 247-8132

Asia Pacific (APAC) Region

Australia
0011-800-8228-8820
Hong Kong
8228-8820
India
000-800-100-4025
Indonesia
001-803-852-6784
Japan
010-800-8228-8820
[For phones registered with International Calling Service (MYLINE): KDD/IDC/NTT/JT]
Japan
001-010-800-8228-8820 (KDD); 0061-010-800-8228-8820 (IDC); 0033-010-800-8228-8820 (NTT); 0041-010-800-8228-8820 (JT) [For mobile phones, public phones, and phones not registered International Calling Service (MYLINE)]
Mainland China, Macau
400-8428-043
(Accessible to mobile phone users in China – local access charges from service providers will be applied)
 
00-800-8228-8820
(Toll free number accessible only using 2 domestic fixed-line networks with IDD facility – China Unicom for North China/ China Telecom for South China)
New Zealand
00-800-8228-8820
Philippines
1-800-765-8002 (ETPI only)
Singapore and Thailand
001-800-8228-8820
South Korea
001-800-8228-8820 (KT);
002-800-8228-8820 (Dacom)
Sri Lanka
011-245-1220
Taiwan
00-800-8228-8820
Others
For countries in the Asia Pacific region not listed here, please contact us by calling (852) 8228-8820 (Note: this is not a toll-free number).

Europe, Mid-East, and Africa (EMEA) Region

Austria
+00 (800) 1247-8132
Belgium
+00 (800) 1247-8132
Finland
+00 (800) 1247-8132
France
+00 (800) 1247-8132
Germany
+00 (800) 1247-8132
Hungary
+00 (800) 1247-8132
Ireland
+00 (800) 1247-8132
Israel
+014 (800) 1247-8132
Italy
+00 (800) 1247-8132
Luxembourg
80 02-3933
Netherlands
+00 (800) 1247-8132
Norway
+00 (800) 1247-8132
Poland
+00 (800) 1247-8132
Portugal
+00 (800) 1247-8132
South Africa
+00 (800) 1247-8132
Spain
+00 (800) 1247-8132
Sweden
+00 (800) 1247-8132
Switzerland
+00 (800) 1247-8132
United Kingdom
+00 (800) 1247-8132
 
Find contact information for our worldwide CFA Institute office locations.