Our customer service team is happy to assist you via telephone during the following times (Eastern Time):
Sunday: 5:00 p.m. to 11:59 p.m.
Monday – Thursday: 12:00 a.m. to 2:00 a.m., then 5:00 a.m. to 11:59 p.m.
Friday: 12:00 a.m. to 2:00 a.m., then 5:00 a.m. to 4:00 p.m.
Please see these resources for time zone assistance and CFA Institute holidays (PDF) by region.
Telephone: +1 (434) 951-5499
Fax: +1 (434) 951-5262
Toll-Free Telephone Numbers
To speak with a customer service representative, call the toll-free number listed for your country or region (see below).
[For phones registered with International Calling Service (MYLINE): KDD/IDC/NTT/JT]
001-010-800-8228-8820 (KDD); 0061-010-800-8228-8820 (IDC); 0033-010-800-8228-8820 (NTT); 0041-010-800-8228-8820 (JT) [For mobile phones, public phones, and phones not registered International Calling Service (MYLINE)]
Mainland China, Macau
(Accessible to mobile phone users in China – local access charges from service providers will be applied)
(Toll free number accessible only using 2 domestic fixed-line networks with IDD facility – China Unicom for North China/ China Telecom for South China)
For countries in the Asia Pacific region not listed here, please contact us by calling (852) 8228-8820 (Note: this is not a toll-free number).