Our customer service team in Charlottesville, Va. offers 24-hour telephone support Sunday 5:00 p.m. – Friday 5:00 p.m., Eastern Time (See what time it is in Charlottesville (ET) right now). We look forward to serving you.
We occasionally close during normal hours for holidays. Please refer to the CFA Institute holidays (PDF). We look forward to serving you as soon as we reopen, typically at 5:00 a.m. (ET) the following business day.
Telephone: +1 (434) 951-5499
Fax: +1 (434) 951-5262
Toll-Free Telephone Numbers
To speak with a customer service representative, call the toll-free number listed for your country or region (see below).
[For phones registered with International Calling Service (MYLINE): KDD/IDC/NTT/JT]
001-010-800-8228-8820 (KDD); 0061-010-800-8228-8820 (IDC); 0033-010-800-8228-8820 (NTT); 0041-010-800-8228-8820 (JT) [For mobile phones, public phones, and phones not registered International Calling Service (MYLINE)]
Mainland China, Macau
(Accessible to mobile phone users in China – local access charges from service providers will be applied)
(Toll free number accessible only using 2 domestic fixed-line networks with IDD facility – China Unicom for North China/ China Telecom for South China
Alternative toll free options if you experience challenges using the numbers above:
10-800-130-1108 Southern China
(Accessible to landline users in Southern China)
10-800-713-1149 Northern China
(Accessible to landline users in Northern China)
For countries in the Asia Pacific region not listed here, please contact us by calling (852) 8228-8820 (Note: this is not a toll-free number).