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Notices

Webinar

From member feedback to member value

Overview

Over the past year, CFA Institute has made significant investments in strengthening the membership value proposition, including the launch of new products, services, and member-exclusive experiences designed to better support members’ professional needs.

This webinar is a key opportunity to close the feedback loop with members. It shows that we are not only listening but taking meaningful action based on member input gathered through NPS, interviews, and direct engagement. By transparently outlining what we heard, what we changed, and what comes next, the webinar offers a clear view into how member feedback is shaping the future and highlights the value of staying connected with CFA Institute.

  • Career progression: We’ve launched new tools and resources, and more practical career support is coming soon.
  • Professional credibility: We’ve strengthened our focus on ethics and standards, with continued efforts to protect and elevate the charter.
  • Insights and research: We’ve expanded access to relevant content, and upcoming offerings will be even more targeted to member needs.
  • Connection and community: We’ve deepened engagement through CFA Societies, with more local and global opportunities ahead.

Timings:
Slot 1 - 7:00 AM ET | 8:00 PM HKT
Slot 2 - 9:00 AM ET | 10:00 PM HKT

This event is exclusive to CFA Institute members. 

Speakers

Randi Tolber

Managing Director, Global Member & Society Relations, CFA Institute

Randi Tolber
Selma Laklai

Director, Member Value, CFA Institute

Selma Laklai headshot
Melissa Carroll

Head, Global Membership, CFA Institute

Melissa Carroll headshot
Jennifer Taylor

Director, Membership Growth Initiatives, CFA Institute

Jennifer Taylor headshot

Webinar

From member feedback to member value

Complimentary