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Certificate in ESG Investing Online Proctored Testing FAQs

Online Proctored Testing provides candidates with the opportunity to take the Certificate in ESG Investing from their home through Prometric’s ProProctor software. Live remote proctors monitor the exam by camera.

To get an idea of how your online exam will go, watch this video from Prometric. You can also take a 30 minute exam simulation, known as the test drive experience.

The closer you can get your desktop and room environment to exam day conditions, the better prepared you will be on exam day. Be sure to read all of the requirements for testing OPT.

Your room/desk setup

Your testing location must be indoors (walled, but not clear or frosted glass), well lit, free from background noise and disruptions. Your workstation and surrounding area must be free of personal items. Unauthorized personal items may not be accessible while testing. Such items include, but are not limited to: outerwear, hats, food, drinks, purses, bags or briefcases, notebooks, watches, cell phones, electronic devices, or wearable technology.

No other person may be present in the room or enter the room for the duration of the exam. This includes children and pets. If this occurs, your exam will be terminated and/or your results voided.

Your software and hardware requirements

Be sure to run the system readiness check: https://rpcandidate.prometric.com/. If you are testing on a work laptop, check whether there are firewalls that would prevent you from accessing a remotely proctored exam software. We recommend using a personal computer.

If your computer or internet access has had any upgrades since running these checks, you should complete these again to ensure the upgrades do not affect how the exam runs on the day. Wired headphone and microphone are allowed. Bluetooth headsets, mice, and keyboards are not supported.

There is a risk of online proctored tests being disrupted by technical or connectivity issues, but there are a number of steps you can take to greatly reduce this risk.

  • It is extremely important to check you your computer/laptop meets the minimum technical requirements and passes the system test. The system test must be conducted on the same equipment and location you'll use during the live exam. If you do not meet either the minimum requirements or pass the system test you must test in person.
  • Pop up blockers should be disabled.
  • Internet cookies should be enabled.
  • Work computers generally have more restrictions, such as corporate firewalls, that may prevent successful delivery so we do not recommend their use.
  • Only genuine operating system software should be used.
  • Additionally, we recommend using a 17 inch or larger monitor for the exam.

Before launching your exam, you should fully close all applications using your task manager to avoid exam disruption (using Ctrl-Alt-Del for PC users, or Command-Option-Esc for Mac users). Have your confirmation email accessible at the start of your appointment. The link to launch your exam will appear in your confirmation email. You will also be asked to share your confirmation number at the start of the appointment.

You can also launch your exam from this webpage: https://rpcandidate.prometric.com/Home/LaunchExam

Once you click the ‘begin’ button, you will be prompted to download the ProProctor software.

In order to start an exam, test takers are required to:

  • Show your valid identification
  • Show your workstation and surrounding area.
  • Raise your pants legs above your ankles, empty and turn all pockets inside-out and raise shirt sleeves above your wrists prior to every entry into the online test. If you are wearing eyeglasses you will be required to remove them for visual inspection to ensure they don’t contain a recording device.
  • Remove large jewelry items from your person prior to and throughout the duration of the exam.
  • Pull your hair back to ensure nothing is attached to your ear that could provide an unfair advantage - i.e. a bluetooth earpiece.

You will be asked your gender preference during the check-in process. Proctors are randomly allocated to candidates and may be from a different region from yourself. You should therefore expect all dialogue with your proctor to be conducted in English.

You will only be able to launch your exam 60 minutes before your exam start time and please be aware it can take up to 15 minutes to complete this process. It's important to be ready to start your exam on time, as you will not be able to start the launch process 60 minutes after your scheduled exam start time.

As long as you have started the check-in process 60 minutes before, or up to 60 minutes after your appointment time, even if you experience a delay in the exam being launched, you will still receive the full time for your exam.

Yes you may take a break during the exam. However, you must notify your proctor before leaving the camera view and have them confirm you are taking a break. Your exam time will continue to run during any breaks. If you do not communicate with your proctor regarding your break, your exam session may be terminated.

Mobile phones are prohibited during testing and should be kept outside the testing location.

Items considered religious apparel are allowed following visual inspection by the check-in agent. Visual inspection will be done without asking the candidate to remove or unwrap it, unless upon direct visual observation there is strong visual evidence that a prohibited item is concealed in it.

Wrist watches are prohibited personal items. You may have a clock on the wall. There is also an exam timer within the exam software which will countdown the time remaining in your exam.

Calculators are prohibited for the Certificate in ESG Investing.

Scratch paper will not be allowed on exam day – that means you should be prepared to use the on-screen scratchpad that’s available in the OPT environment. Its functionality is very similar to Notepad. We will not see your scratch pad when grading your exam.

No, speaking aloud during your exam is prohibited unless you are in contact with the proctor to resolve a query.

A reliable internet connection is an essential minimum technical requirement for taking the exam. In the event of a connectivity interruption the exam software will save the exam and if immediate action is taken to restore the connection will allow you to restart your exam at the same point. We recommend using a wired connection as this will minimize the risk of connectivity issues disrupting your exam experience.

If you do experience a technical issue during the exam, you should immediately contact your proctor if possible, using the online chat functionality.

In case you have been disconnected from your exam do the following:

  • Wait for 3-4 minutes post disconnection.
  • Reboot your desktop / laptop.
  • Run the system check and ensure all the checks are pass.
  • Re-launch your exam using the “Launch exam” button on the top. You must go through the whole check-in process again, however your exam would start from the point where it was disconnected.

In case you are getting any specific error, please contact technical support for further troubleshooting.

If possible, use a hard-wired connection. If a hard-wired connection is not possible, identify the place in your house where wifi is strongest and test there. Also ask other household members to refrain from activities that use internet bandwidth, such as Netflix, gaming or social media, etc.

The ProProctor software locks the computer during the exam time, meaning you cannot access any files or other programs on the computer during that time. However, you should close any applications which are running in the background. Applications running in the background may interfere with the successful running of the exam.

A dongle is allowed if its purpose is to increase your WiFi signal. but it should not have a user interface. Using mobile hotspots is not allowed for any reason.

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