Toll-Free Phone Numbers
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Special notice for June 2019 candidates – We will remain open continuously from 5pm Sunday, 9 June – Sunday, 16 June at 6am. We will resume normal hours at 5pm on Sunday, 16 June.
Our customer service team in Charlottesville, Va. offers 24-hour telephone support Sunday 5:00 p.m. – Friday 4:00 p.m., Eastern Time (See what time it is in Charlottesville (ET) right now).
We occasionally close during normal hours for holidays. Please refer to the CFA Institute holiday schedule (PDF). We look forward to serving you as soon as we reopen, typically at 5:00 a.m. (ET) the following business day.
Telephone: +1 (434) 951-5499
Fax: +1 (434) 951-5262
To speak with a customer service representative, call the toll-free number listed for your country or region:
Americas Region
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Canada
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United States
Asia Pacific (APAC) Region
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Australia
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China; Macau SAR
Accessible to mobile phone users in China – local access charges from service providers will be applied Southern China
(Accessible to landline users in Southern China) Northern China
(Accessible to landline users in Northern China) -
Hong Kong SAR
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India
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Indonesia
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Japan
For phones registered with International Calling Service (MYLINE): KDD/IDC/NTT/JT (KDD) (IDC) (NTT) (JT) For mobile phones, public phones, and phones not registered International Calling Service (MYLINE) -
Malaysia
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New Zealand
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Pakistan
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Philippines
ETPI only -
Singapore (country); Thailand
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South Korea
(KT) (Dacom) -
Sri Lanka
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Taiwan
- For countries in the Asia Pacific region not listed here. (Note: this is not a toll-free number).
Europe, Mid-East, and Africa (EMEA) Region
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Austria
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Belgium
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Finland
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France
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Germany
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Hungary
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Ireland
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Israel
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Italy
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Luxembourg
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Netherlands
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Norway
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Poland
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Portugal
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South Africa
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Spain
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Sweden
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Switzerland
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United Kingdom
Find contact information for our CFA Institute office locations worldwide