Customer Service Toll-Free Phone Numbers

Our customer service team in Charlottesville, Va. offers 24-hour telephone support. Our hours are Sunday 5:00 p.m. to Friday 4:00 p.m. Eastern Time (See what time it is in Charlottesville (ET) right now).

We occasionally close during normal hours for holidays. Please refer to the CFA Institute holiday schedule (PDF). We look forward to serving you as soon as we reopen, typically at 5:00 a.m. (ET) the following business day.

Telephone: +1 (434) 951-5499

To speak with a customer service representative, call the toll-free number listed for your country or region:

• Australia

  1-800-959243

• China; Macau SAR

  +86 10-8783-3425 

• Hong Kong SAR

  +852 8009-60799

• India

  000-800-919-1625

• Indonesia

  0-800-150-3061

• Japan

  0800-333-3106     
  

• Malaysia

  60-15-4877-1153

• New Zealand

  0-800-001-273

• Philippines

  1-800-1320-0268

• South Korea

  002-800-0825-0878

• Sri Lanka

  011-202-7007

• Taiwan

  00-801-491-157
  
  

• Austria

  0720-232-109

• Belgium

  0800-54372

• Finland

  0800-550-124

• France

  0800-993-391

• Germany

  0800-000-9692

• Hungary

  06-800-88565

• Ireland 

  1-800-816-077

• Israel

  1-809-510-002

• Italy

  800-694-362

• Luxembourg

  800-81-217

• Netherlands

  0800-0200-361

• Norway

  00-800-0825-0878
  

• Poland

  00-800-08-8720

• Portugal

  800-181-024

• South Africa

  +27 800-014-783

• Spain

  900-973467

• Sweden

  020-881-383

• Switzerland

  0800-003-290

• United Kingdom

  0808-189-0169