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Customer Service Toll-Free Phone Numbers

Our customer service team in Charlottesville, Va. offers 24-hour telephone support. Our hours are Sunday 5:00 p.m. to Friday 4:00 p.m. Eastern Time (See what time it is in Charlottesville (ET) right now).

We occasionally close during normal hours for holidays. Please refer to the CFA Institute holiday schedule (PDF). We look forward to serving you as soon as we reopen, typically at 5:00 a.m. (ET) the following business day.

Telephone: +1 (434) 951-5499

To speak with a customer service representative, call the toll-free number listed for your country or region:

Americas Region

Asia Pacific (APAC) Region

  • Australia

  • China; Macau SAR

  • Hong Kong SAR

  • India

  • Indonesia

  • Japan

  • Malaysia

  • New Zealand

  • Philippines

  • South Korea


  • Sri Lanka

  • Taiwan

Europe, Mid-East, and Africa (EMEA) Region

  • Austria

  • Belgium

  • Finland

  • France

  • Germany

  • Hungary

  • Ireland 

  • Israel

  • Italy

  • Luxembourg

  • Netherlands

  • Norway

  • Poland

  • Portugal

  • South Africa

  • Spain

  • Sweden

  • Switzerland

  • United Kingdom