Customer Service Toll-Free Phone Numbers
Our customer service team in Charlottesville, Va. offers 24-hour telephone support. Our hours are Sunday 5:00 p.m. to Friday 4:00 p.m. Eastern Time (See what time it is in Charlottesville (ET) right now).
We occasionally close during normal hours for holidays. Please refer to the CFA Institute holiday schedule (PDF). We look forward to serving you as soon as we reopen, typically at 5:00 a.m. (ET) the following business day.
Telephone: +1 (434) 951-5499
To speak with a customer service representative, call the toll-free number listed for your country or region:
Americas Region
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Canada
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United States
Asia Pacific (APAC) Region
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Australia
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China; Macau SAR
All users (手机和固话用户均可拨打） China Telecom fixed-line users only (仅限中国电信固话用户拨打） China Unicom fixed-line users only (仅限中国联通固话用户拨打） -
Hong Kong SAR
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India
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Indonesia
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Japan
For phones registered with International Calling Service (MYLINE): KDD/IDC/NTT/JT (KDD) (IDC) (NTT) (JT) For mobile phones, public phones, and phones not registered International Calling Service (MYLINE) -
Malaysia
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New Zealand
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Pakistan
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Philippines
ETPI only -
South Korea
(KT) (Dacom) -
Sri Lanka
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Taiwan
- For countries in the Asia Pacific region not listed here. (Note: this is not a toll-free number).
Europe, Mid-East, and Africa (EMEA) Region
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Austria
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Belgium
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Finland
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France
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Germany
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Hungary
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Ireland
Irish mobile users may experience disruptions when using this toll free number. We are currently working with our vendors on a resolution. -
Israel
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Italy
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Luxembourg
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Netherlands
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Norway
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Poland
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Portugal
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South Africa
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Spain
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Sweden
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Switzerland
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United Kingdom