Customer Service Toll-Free Phone Numbers
The US Office will be closed, and customer service will be unavailable, from 3:00 p.m. December 31 through 5:00 p.m. January 3 in observance of the New Year's holiday.
Our customer service team in Charlottesville, Va. offers 24-hour telephone support. Our hours are Sunday 5:00 p.m. – Friday 5:00 p.m. Eastern Time (See what time it is in Charlottesville (ET) right now).
We occasionally close during normal hours for holidays. Please refer to the CFA Institute holiday schedule (PDF). We look forward to serving you as soon as we reopen, typically at 5:00 a.m. (ET) the following business day.
Telephone: +1 (434) 951-5499
Fax: +1 (434) 951-5262
To speak with a customer service representative, call the toll-free number listed for your country or region:
Americas Region
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Canada
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United States
Asia Pacific (APAC) Region
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Australia
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China; Macau SAR
Southern China
Northern China
Local access charges from service providers will be applied -
Hong Kong SAR
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India
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Indonesia
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Japan
For phones registered with International Calling Service (MYLINE): KDD/IDC/NTT/JT (KDD) (IDC) (NTT) (JT) For mobile phones, public phones, and phones not registered International Calling Service (MYLINE) -
Malaysia
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New Zealand
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Pakistan
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Philippines
ETPI only -
Singapore (country); Thailand
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South Korea
(KT) (Dacom) -
Sri Lanka
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Taiwan
- For countries in the Asia Pacific region not listed here. (Note: this is not a toll-free number).
Europe, Mid-East, and Africa (EMEA) Region
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Austria
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Belgium
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Finland
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France
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Germany
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Hungary
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Ireland
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Israel
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Italy
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Luxembourg
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Netherlands
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Norway
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Poland
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Portugal
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South Africa
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Spain
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Sweden
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Switzerland
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United Kingdom